Frequently Asked Questions

How do I cancel an order?

You may cancel an order before it is shipped out by contacting us via the contact us page with your order number. Unfortunately, once an order has been shipped, we can no longer process any cancellations
When will my order arrive?

We usually dispatch orders within 2 working days. Express shipping: 2 - 8 business days Standard shipping: 7 - 18 business days
What is your return policy?

We want you to be 100% happy with your purchase. Should you not be fully satisfied with our products or if you change your mind within 15 days of you receiving your order, we’ll refund your order in full. Just email us at contact@feelfreshly.com and our customer service team will assist you. You will be responsible for the costs of returning the product back to us. We reserve the right to refuse orders and refunds, including those which our payments processing partners have identified as fraudulent.
When will I receive my refund?

Your refund will be processed within 10-14 business days of us receiving your returned order and may take up to 2 business days to be returned to your account.

Do contact us if you have other enquiries!