11.11 Promo Terms and Conditions

11.11 PROMO: Every 11th order gets refunded!

Valid for orders of $100 and above (after discounts, before shipping) placed on during the campaign period from 7th November till 11th November SGT and delivered to a Singapore address.

Cancelled or refunded orders are not eligible, and customers who cancel will not be eligible on any subsequent order. Refund will be paid via PayNow after the promo ends. One win per customer. Full TnCs below: 

 

FEEL FRESH 11.11 "EVERY 11TH ORDER REFUNDED" PROMOTION – TERMS & CONDITIONS

1. ORGANISER

1.1 This promotion ("Promotion") is organised by Feel Fresh Pte Ltd (UEN: 202401441Z) ("Feel Fresh", "we", "us").

1.2 By placing a Qualifying Order during the Promotion Period, you agree to be bound by these Terms & Conditions.

2. PROMOTION PERIOD

2.1 The Promotion runs from 7th November to 11th November Singapore Time (GMT+8) ("Promotion Period"). Orders placed outside the Promotion Period are not eligible. The time of an order is determined solely by our store's system records.

3. ELIGIBILITY

3.1 A "Qualifying Order" is an order that:

(a) is placed on feelfreshly.com during the Promotion Period;

(b) is delivered to a shipping address in Singapore;

(c) has a minimum spend of S$100 after all discounts and vouchers, excluding shipping fees; and

(d) is fully paid and not cancelled, refunded (in full or in part) or returned.

3.2 Orders placed through any other channel, including marketplaces, retail stores and orders shipped outside Singapore, are not eligible.

3.3 Employees of Feel Fresh and their immediate family members are not eligible.

4. HOW WINNERS ARE DETERMINED

4.1 Every 11th Qualifying Order placed during the Promotion Period, counted in the order in which they are placed according to our system records (i.e. the 11th, 22nd, 33rd Qualifying Order and so on), will be a "Winning Order".

4.2 Only Qualifying Orders are counted. Orders that do not meet the criteria in Clause 3 are excluded from the count.

4.3 Positions in the count are fixed at the time the order is placed. If an order is subsequently cancelled or refunded, its position will not be reassigned to any other order, and no replacement winner will be selected.

4.4 Each customer can win a maximum of one (1) time during the Promotion. Customers are identified by any combination of name, email address, mobile number, delivery address and payment method.

5. CANCELLATIONS AND REFUNDS

5.1 Any order that is cancelled or refunded, whether in full or in part, is not eligible for the Promotion.

5.2 A customer who cancels or requests a refund for any order placed during the Promotion Period will not be eligible for the Promotion on any subsequent order placed during the Promotion Period.

5.3 Winning Orders are not eligible for return or refund under our standard return policy. Defective items remain covered by our product warranty, and will be repaired or replaced in accordance with the warranty terms.

5.4 If a Winning Order is returned or disputed after the Promotion refund has been paid, Feel Fresh reserves the right to recover the Promotion refund amount.

6. THE PRIZE

6.1 Winners will receive a refund of the amount paid for the Winning Order, per Winning Order ("Promotion Refund").

6.2 The Promotion Refund will be paid via PayNow to a mobile number registered in the winner's name. The PayNow registered name must match the name on the Winning Order. Feel Fresh may request additional verification.

6.3 The Promotion Refund is not transferable and cannot be exchanged for store credit or any other form of payment.

6.4 Winning Orders will still be fulfilled and delivered as normal.

7. WINNER NOTIFICATION AND CLAIMS

7.1 Winners will be notified by email and/or WhatsApp within 5 days after the end of the Promotion Period, using the contact details provided on the order. Winners will not be announced while the Promotion Period is ongoing.

7.2 Winners must reply with their PayNow details within seven (7) days of notification. Unclaimed Promotion Refunds will be forfeited, and no replacement winner will be selected.

7.3 Feel Fresh will transfer the Promotion Refund within 10 working days of receiving valid PayNow details.

7.4 Feel Fresh will never ask for your bank login details, card details or OTP. Please report any suspicious messages claiming to be from us to contact@feelfreshly.com.

 

8. FRAUD AND MISUSE

8.1 Feel Fresh reserves the right to disqualify any order or customer, and to withhold or recover any Promotion Refund, if we reasonably suspect fraud, abuse or manipulation of the Promotion. This includes the use of multiple accounts, identities or addresses, order splitting, or repeated cancellations.

9. GENERAL

9.1 Feel Fresh's decision on all matters relating to the Promotion, including eligibility and the determination of Winning Orders, is final and no correspondence will be entertained.

9.2 Feel Fresh reserves the right to amend these Terms & Conditions, or to suspend or terminate the Promotion, at any time without prior notice, subject to applicable law.

9.3 Personal data collected will be used for the purposes of administering the Promotion and in accordance with our Privacy Policy and the Personal Data Protection Act 2012.

9.4 These Terms & Conditions are governed by the laws of Singapore.

9.5 In the event of any inconsistency between these Terms & Conditions and any other promotional material, these Terms & Conditions prevail.