Shipping policy
Shipping Policy
All orders are shipped from Singapore by Feel Fresh Pte Ltd. You will receive an email with your tracking link once your order has been shipped.
Delivery times and rates
- Singapore: delivered within 1–2 working days. Free shipping on orders of S$20 and above; S$8 for orders below S$20.
- Malaysia (including Sabah, Sarawak and Labuan): delivered within 3–5 working days. Free shipping on orders of RM150 and above; RM10 for orders below RM150.
- Australia, New Zealand, Japan, South Korea, Hong Kong, United Arab Emirates, Canada and Israel: S$30, or S$20 for orders of S$100 and above.
- United States, United Kingdom and Europe: S$45.
Working days exclude weekends and public holidays. Delivery times are estimates and may be longer during sale periods or due to courier delays.
Duties and taxes
For orders shipped outside Singapore and Malaysia, any import duties or taxes charged by the destination country are paid by the customer.
Wrong address
Please check your shipping address before placing your order. If you notice a mistake, contact us as soon as possible and we will do our best to update it before your order ships.
Damaged or missing parcels
If your order arrives damaged, has missing items, or has not arrived within the expected time, contact us within 7 days of the delivery date (or expected delivery date) with your order number and photos where relevant, and we will sort it out.
Contact us
Email: contact@feelfreshly.com
WhatsApp: +65 8761 5266