Warranty Terms – Feel Fresh Support

Acknowledgment

Please read these terms & conditions of the user agreement (“Terms”) carefully. These Terms constitute a legally binding agreement made between you (“you” or “your”) and Feel Fresh Pte Ltd (UEN: 202401441Z), a company incorporated under the laws of Singapore, and its subsidiaries, affiliates and related corporations (“Company”, “we”, “us” or “our”). By accessing or using the Website (defined below) or any part of it, you accept and agree to be bound by the Terms and the Privacy & Data Protection Policy (accessible at: www.feelfreshly.com/terms-conditions ). Please read the Privacy & Data Protection Policy to find out how we collect, use, disclose, process and protect your personal data, in accordance with the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore.

If you do not agree to these Terms, you should stop accessing or using the Website immediately.

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Feel Fresh Pte Ltd (UEN: 202401441Z), concerning your access to and use of the www.feelfreshly.com ("Website") as well as any other media form, media channel, mobile website, or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use. If you do not agree with all of these terms of use, then you are expressly prohibited from using the site and you must discontinue use immediately.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will provide notice of such amendments by posting the revised Terms on the Website and/or Channels, accessible at: www.feelfreshly.com/terms-and-conditions (and changing the “Updated on” date reflected in the bottom left-hand corner of these Terms of Use accordingly), or by providing written notice in any other manner at the Company’s sole discretion, and such amendments shall be effective immediately upon posting, and shall apply to your subsequent access to or use of the Services. You acknowledge that by continuing to access or use our Services after we have posted changes to these Terms, you are expressly agreeing to such modified terms. If you do not agree to such revised Terms, you must stop accessing or using the Services immediately.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Site is intended for users who are at least 13 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Site. If you are a minor, you must have your parent or guardian read and agree to these Terms of Use prior to you using the Site.

 

1. Intellectual Property Rights

Unless stated otherwise, the Site is our exclusive property, containing source code, databases, software, designs, media, and trademarks owned or licensed to us. These assets are safeguarded by copyright, trademark, and intellectual property laws. The Content and Marks provided on the Site are intended for personal use only and cannot be utilized for commercial purposes without our explicit permission.

As a user of our Services, Feel Fresh Pte Ltd grants you a limited, non-transferable license to access and use the Services for personal use only, not for resale or on behalf of others. The Services and associated intellectual property rights are owned by Feel Fresh Pte Ltd and are protected by copyright laws.

You are permitted to access and use the Site for personal, non-commercial purposes, subject to these Terms. Any other use of the Services requires our explicit authorization. Feel Fresh Pte Ltd reserves all rights to the Services, including patents, trademarks, copyrights, and trade secrets, for our use at our discretion without any obligation to you. The use of trademarks owned or controlled by Feel Fresh Pte Ltd requires prior written approval.

 

2. Medical Disclaimer

The information, data, and materials provided via the Services, covering dental, medical, and health conditions, products, and treatments, are solely for informational purposes. They do not serve as medical advice, recommendations, or warranties of any sort. It's important to note that this information is not exhaustive and may not encompass all ailments, physical conditions, or treatment options. It should not be considered a substitute for consulting an appropriate medical professional or referring to information found on product packaging or labels.

We bear no liability for any advice, consultation, or services provided by dental, medical, or health professionals that you may rely on through the Services. Your reliance on any information provided by us or obtained through the Services is entirely at your own risk. If you have any dental, medical, or health-related concerns, it's imperative to promptly consult your dentist, doctor, or health professional. Disregarding or delaying seeking dental or medical advice due to information provided by us through the Services is not advisable, nor should the Services be used for diagnosing, treating, or prescribing medication for dental, medical, or health issues.

It is essential to understand that the use of the Services or any communication between you and us does not establish a dentist-patient, doctor-patient relationship, or any other fiduciary relationship between you and us.

 

3. Payments

Upon registration for a User Account, you will gain access to certain Services designated as free, periodically. Access to additional Services may require payment of a fee and adherence to other terms provided by the Company, as specified during payment or subscription. Pricing and features vary depending on the selected product. You agree to settle all fees or charges associated with your User Account as they arise. The Company retains the right to adjust fees or introduce new charges at any time, providing reasonable notice through an update to these Terms.

Payment Terms: The fees billed are non-refundable and do not include applicable taxes, levies, or duties imposed by taxing authorities. You are responsible for all such Taxes. Unless specified otherwise:

• Fees are payable in advance on a monthly or annual basis.

• You are responsible for applicable Taxes.

• Changes to subscription or membership plans will take effect at the next billing cycle.

• Your subscription will automatically renew for successive periods of the same duration, at the prevailing rate, using the initially selected payment method.

By providing payment information, you authorize us (and relevant third-party service providers, payment card networks, and processors) to receive, store, and encrypt your payment details.

We reserve the right to reject orders and limit or cancel quantities purchased per person, household, or order. Restrictions may apply to orders under the same customer account, payment method, or billing/shipping address. Orders suspected of being from dealers, resellers, or distributors may be limited or prohibited.

Refund Policy: To request a refund for unsatisfactory Services, a written explanation through Email is required. Refund requests are assessed on a case-by-case basis at our sole discretion.

 

4. Personal Data

All personal data provided by and/or collected from you by the Company will be treated as confidential information, in accordance with the Company’s Privacy & Data Protection Policy.

 

5. User Content

You confirm, represent, and warrant that you possess or have obtained the necessary licenses, rights, consents, and permissions to publish all information, data, text, sound, photographs, graphics, video, messages, posts, tags, software, or other material you provide in connection with the Services (referred to as “User Content”), whether publicly posted, privately transmitted, or submitted through a third party. By submitting User Content, you grant the Company a non-exclusive, transferable, sublicensable, royalty-free, worldwide license to use such User Content in connection with the Services. This license persists even if your User Account is deleted or suspended.

You are solely responsible for all User Content you post, upload, email, transmit, or otherwise make available via the Services. The Company reserves the right, though it has no obligation, to monitor User Content posted to the Services. At any time and for any reason, the Company may screen, monitor, review, refuse, or remove any User Content that violates these Terms or is deemed offensive or objectionable. You acknowledge that by using the Services, you may encounter User Content that is offensive, indecent, or objectionable, and the Company bears no liability for any resulting loss or damage.

The Company does not endorse User Content provided by Users, and such content is subject to prevailing laws and regulations, including those governing hate speech, obscene or indecent material, or public protection. Your use of the Services is contingent upon compliance with our community guidelines regarding User Content, which prohibits the posting or communication of pornographic or sexually explicit material, hate speech, endangering minors, spam, false or deceptive content, and other prohibited activities.

Additionally, you acknowledge and agree that any materials, including but not limited to questions, comments, feedback, suggestions, ideas, plans, notes, drawings, original or creative materials, or other information regarding the Company and/or the Services (collectively referred to as “Feedback”) provided by you become the property of the Company. The Company retains exclusive rights, including all intellectual property rights, and may use and disseminate such Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

Furthermore, the Site may offer features such as blogs, message boards, forums, and other interactive functions allowing you to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials (referred to as “Contributions”). You represent and warrant that your Contributions:

• Do not infringe any third-party rights.

• Are owned by you or have the necessary licenses, rights, consents, releases, and permissions for use.

• Do not violate applicable laws, regulations, or rules.

• Are not offensive, harassing, or otherwise objectionable.

• Do not violate the Terms of Use or any applicable law or regulation.

Any violation of these provisions may result in termination or suspension of your rights to use the Services.

 

6. Third Party Links

The Site may feature links to other websites ("Third-Party Websites") and content originating from third parties ("Third-Party Content"). We do not investigate, monitor, or verify the accuracy, appropriateness, or completeness of Third-Party Websites or Third-Party Content. We are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including their content, accuracy, opinions, privacy practices, or other policies. Inclusion of Third-Party Websites or Third-Party Content does not imply our approval or endorsement. If you choose to access Third-Party Websites or use Third-Party Content, you do so at your own risk, and these Terms of Use no longer apply. You should review the terms and policies, including privacy practices, of any third-party website. Any purchases made through Third-Party Websites are between you and the third party, and we bear no responsibility for such purchases. You agree that we do not endorse Third-Party Websites' products or services and hold us harmless from any harm caused by your interaction with such products or services. We disclaim any liability for losses or harm resulting from Third-Party Content or interaction with Third-Party Websites.

Additionally, the Website may contain hyperlinks to third-party properties, sites, or products. Accessing any third-party site is at your own risk, and you acknowledge that you are dealing directly with the third party, not us. We provide such links for convenience and do not endorse or guarantee the products or services of third parties. You are not obligated to use any third-party products or services appearing on the Website. We are not responsible for the reliability of third-party products or services or any third-party information or materials. We disclaim liability for any loss or damage resulting from your dealings with third parties through the Website or otherwise. You agree not to use third-party materials in a way that infringes or violates the rights of any other party, and we are not responsible for any such use by you.

 

7. Assumption of Risk

Although we strive to maintain secure and dependable websites, apps, and platforms, it's important to note that the confidentiality of any communication or material transmitted during your use of the Services cannot be guaranteed. Therefore, we cannot ensure the security of information transmitted over the Internet. We bear no responsibility for interruptions or omissions in internet, network, or hosting services. By using the Services, you accept the sole and full risk associated with it.

 

8. Warranty 

The information provided on the Website and Channels serves solely for informational purposes and is not exhaustive. Such information is provided by the Company on an "as is" and "as available" basis, without any express or implied warranty. The Company makes no guarantee regarding the performance or uninterrupted, secure availability of the Services. All warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement concerning the Services, are disclaimed by the Company. The accuracy, completeness, reliability, currency, or error-free nature of the information cannot be assured by the Company. Furthermore, any errors in the information are not guaranteed to be corrected. While efforts are made to ensure the safety of your access and use of the Services, the Company cannot guarantee that the Website or its server(s) are free from defects, viruses, malware, or other harmful components. The Company shall not be held liable for any damages resulting from the use, modification, contribution, copying, distribution, or downloading of the Services in any manner.

We do not represent or warrant that any materials provided to you as part of the Services are suitable or available for use in any particular locations, and access to them from territories where the contents of our Services are illegal is prohibited. You acknowledge and agree that any oral or written information or advice provided by us, our employees, representatives, or agents regarding our websites, apps, or platforms shall not constitute a representation or warranty unless incorporated into these Terms by written agreement.

The Services may experience interruptions, delays, and lag time arising from maintenance, servicing, user activity, user access, connectivity, or other reasons, and the Company disclaims all liability arising from such occurrences.

The Company reserves the right to modify any and all content contained in the Services at any time without prior notice. The mention of any products, services, processes, or other information, by trade name, trademark, manufacturer, supplier, or otherwise, does not constitute or imply endorsement, sponsorship, or recommendation thereof by the Company.

 

9. Limitation of Liability

The Company, its directors, employees, and agents shall not be liable for any direct, special, indirect, or consequential damages, including loss of use, profits, or data, arising from the use of or inability to use the Services, materials, or content accessed through the Services. This includes damages resulting from reliance on information obtained from the Company, errors, viruses, delays, or any failure of performance. The aggregate liability of the Company and its officers, agents, representatives, employees, partners, and licensors shall not exceed any compensation paid by you for access to or use of the Services.

We, our directors, employees, or agents shall not be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages resulting from your use of the site, even if we have been advised of the possibility of such damages. Our liability to you for any cause whatsoever will be limited to the amount paid by you to us. Some state and international laws may not allow limitations on implied warranties or the exclusion or limitation of certain damages, so the above limitations may not apply to you, and you may have additional rights.

 

10. Indemnification 

You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, agents, representatives, employees, partners, and licensors from all claims, suits, actions, proceedings, investigations, judgments, damages, liabilities, and expenses arising from:

1. Breach of these Terms or any applicable law by you;

2. Your gross negligence or willful misconduct;

3. Any liability arising from information or data provided by you to the Company or your User Content (including claims of infringement, ownership, libel, defamation, obscenity); and

4. Use of the Services and Access Code by you or others to whom you provided access.

The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with the Company in asserting any available defense.

You also agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, officers, agents, partners, and employees, from any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, arising from:

1. Your Contributions;

2. Use of the Site;

3. Breach of these Terms of Use;

4. Any breach of your representations and warranties in these Terms of Use;

5. Your violation of third-party rights, including intellectual property rights; or

6. Any overt harmful act toward any other user of the Site with whom you connected via the Site.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us. We will make reasonable efforts to notify you of any such claim, action, or proceeding subject to this indemnification upon becoming aware of it.

 

11. Governing Law 

These Terms shall be governed by and construed in accordance with the laws of Singapore, without giving effect to any conflicts of law principles. The parties agree to make their best efforts to resolve any disputes, claims, disagreements, questions, or issues through good-faith negotiations, which must precede the commencement of any legal action. Any dispute arising from or related to this agreement shall be finally settled by arbitration in Singapore under the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules"). The arbitration tribunal shall consist of one arbitrator appointed in accordance with the SIAC Rules. All arbitration proceedings shall be conducted in English, and the arbitration seat shall be in Singapore. The arbitrator's decision shall be final and binding.

If the arbitrator's decision is subject to appeal to the courts under Singaporean law, you agree to submit to the personal jurisdiction and exclusive venue of the courts in Singapore for any such appeal, and hereby waive any objection to such jurisdiction and venue.

 

12. Electronic Communications

By visiting the Site, sending us emails, or completing online forms, you are engaging in electronic communications. You consent to receive such communications electronically, and you acknowledge that all agreements, notices, disclosures, and other communications provided to you electronically, whether via email or on the Site, fulfill any legal obligation for written communication. You hereby agree to the use of electronic signatures, contracts, orders, and records, as well as electronic delivery of notices, policies, and transaction records initiated or completed by us or through the Site. Furthermore, you waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction that necessitate an original signature, or the delivery or retention of non-electronic records, or that mandate payments or the granting of credits by any means other than electronic methods.

 

13. Severability 

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

 

14. Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

 

15. Translation and Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

 

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

• By email: contact@feelfreshly.com

 

Last updated: 10 June, 2025