Refund policy
Refund Policy
We want you to be completely satisfied with your Feel Fresh purchase. Please read our refund guidelines below:
Eligibility for Refunds
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Only brand new, unused items in their original packaging are eligible for a refund.
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The product must be returned in its original condition, with all accessories, manuals, and packaging intact.
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For hygiene and safety reasons, any product that has been opened, used, or shows signs of wear cannot be refunded.
Refund Process
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Contact our customer service within 7 days of receiving your order to request a return.
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Provide your order number and reason for return.
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Once approved, we will provide return instructions.
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After receiving and inspecting the returned item, we will process your refund to your original payment method within 5–7 business days.
Non-Refundable Items
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Used products
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Sale items or promotional bundles
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Gift cards
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.
💬 If you have any questions about our refund policy, please reach out to us at contact@feelfreshly.com